Contact Us

Our Head office

17 Railway Parade, Fairfield, NSW 2165 (we are a two-storey building located 100 metres from Fairfield Hotel along Railway Parade). Tel: 1800 888 832 or (02) 9724 5408.

Branch office:

222 Sydney Street, Chatswood, NSW 2067. Tel: (02) 9989 8018 or 0488 180 613.

Life Celebration Information Centre:

Shop 4, 569 Pacific Highway, Chatswood, NSW 2067 (main entrance on Mowbray Road). Tel: (02) 9989 8018 or 0488 180 613.

As there are times our staff may be out of the office to conduct a funeral service or home visit, we would appreciate if you can give us a call to make an appointment.

Customer Feedback

Universal Chung Wah values and appreciates your feedback on our services. If you would like to share your recent experience with a Universal Chung Wah service, please select from the links below.

Complaints Handling

When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.

We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information.

For more information about our complaints handling process, please read our Complaints Handling Policy here.

Other questions or arrange a funeral now

You can also contact Universal Chung Wah online by filling out the form below. One of our dedicated staff will respond to you.

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